Andrew Saunders, Head of Product Management and Marketing at Zen Internet says that a new technology is about to appear that may not be preceded by years of marketing hype - Fibre to the Cabinet (FTTC). I first entered the Channel arena in 1994. The major debates at the time were the impending ‘01’ number change and whether ISDN would cat... Features

Salford Council Increases Productivity by 35 Per Cent with Unified Communications Solution from Mitel and Microsoft. Salford City Council, Greater Manchester, provides local government services for 220,000 people in its constituency. In recent years, the Council has overseen vast improvements in its administration processes and has receiv... Features

Comms Business Magazine Profiles Neil Moulton, Sales Director, 4Com Channel Partners. 4Com Channel Services Ltd is a new venture which will create a radical presence in the communication industry’s distribution market. 4Com has over the past 11 years established its credentials as a phenomenally successful reseller, coupling sales efficie... Features

Jan Lawford, Senior Director, EMEA Channel at Avaya says a call centre agent’s key objective is to receive and initiate interactions with stakeholders in the most productive way. Communication: from and to anywhere, using whatever device or medium is at hand, or receiving communications however and whenever it’s most convenient to do so... Features

Bernie Dodwell, EMEA Channel Director, Sipera Systems examines the elements comprising a great remote working set up. Remote employees require comprehensive access to web, Windows and desktop applications, unified communications, instant messaging, voice, video and other services typically available on employees’ office desk-phones and de... Features